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Home >> FAQs

FAQs

Where are you registered and/or licensed?
Citypoint Trading Ltd is a company registered in England and Wales under company number 6707165 and a Tied Agent to Pulp international business, a company authorised and regulated by the CySEC. Citypoint Trading FSA reference number 489781.
Where are my funds held?
For your comfort and protection all client funds are held within client segregated accounts, thus kept separate to company funds.
Do you offer swap free/shariah compliant accounts?
Yes, we offer swap free/shariah compliant accounts however any abuse of the interest free facility will not be tolerated. The most popular abuse is a trader not trading within his account, but taking a large position for an extensive period of time, to hold that position the trader would usually have to pay a large amount of interest.
What are the risks involved in trading FX and CFDs?
Trading Foreign Exchange (FX) and Contracts for Difference (CFDs) on margin carries a high level of risk, and may not be suitable for all investors. The high degree of leverage can work against you as well as for you. Before deciding to invest in FX or CFDs you should carefully consider your investment objectives, level of experience and risk appetite. The possibility exists that you could sustain a loss of some or all of your initial investment and may be required to deposit additional funds. You therefore should not invest money that you cannot afford to lose. You should be aware of all the risks associated with FX and CFD trading and seek advice from an independent financial advisor if you have any questions.
How long have you been in the FX/CFD business?
The executive managers of Citypoint Trading have been in the Market Maker business since 2000. During this time, they have between them, dealt with thousands of clients from all over the word.
Are you a Market Maker?
Yes, we are a Market Maker.
Why am I unable to login to trading platform?
In case of facing any problem to login to Citypoint Trading trading platform, please check the following:
1. Make sure you entered the correct username and password.
2. Make sure you connect to the internet.
3. Make sure that your firewall allow access to ports 4401 and 1863.
4. Make sure that the proxy server (shown in the logon window) is unchecked, in case you are not     connected via a proxy.
5. If you are connected via proxy server, make sure that the proxy server is checked, and enter the     correct settings for the proxy server, you may need to ask your network administrator about     these settings.
6. If the server "Citypoint Trading Ltd Port 1" is not connected (shown in the logon window), please     use "Citypoint Trading Ltd Port 2" instead.
7. Uninstall the platform application and reinstall it again.

If any of the solutions above did not solve your problem, please contact our support team at support@CitypointTrading.com
What is a Market Maker?
A Market Maker is a firm that offers both a bid and an offer price in a number of financial instruments; clients can then buy or sell at these published prices. The prices are derived from the underlying market and a market maker is able to offer liquidity and price transparency over and above the underlying market as it draws a number of buyers and sellers together.
What are the advantages of trading with a Market Maker?
There are many advantages of trading with a Market Maker; one of the many is that we can actually offer you, in some circumstances, liquidity over and beyond that available in the underlying market.
Is it possible to physically receive the products I buy?
No, it is not possible to take physical delivery for any of our products as they are all financially settled.
Can you trade on my behalf?
No, we offer an execution only service. We therefore do not offer advice, or trade on your behalf. We do however distribute information that we believe to be from reliable sources, such as analysis from major banks. We do not guarantee its accuracy.
Is it possible to get a fixed rate of interest on money held within my trading account
No, we do not offer interest on funds held in your account.
I do not know much about FX or CFD trading, but I am interested in opening an account, what do you suggest I do?
Before you open and fund a live account, we strongly advise you to read through all of the material available on our website and to set up a free demo account. Once you feel that you are ready to open a real account all you have to do is let us know and we will be happy to help. We welcome all questions and are here to try and help make your trading both profitable and fun.

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The nature of investments and trading that underlying customers can undertake through Citypoint Trading as agent may present a material and higher level of risk for financial return and loss. All underlying customers and investors should ensure any queries or concerns as to suitability with their personal investment circumstances and needs are always fully consulted in the first instance with their own independent financial adviser. In particular, trading in products on margin carries a high level of risk and is not suitable for all investors. All trading positions will carry some level of risk, but the requirements and high degree of leverage involved can result in some or all of your initial investment or total trading liability under contract being lost. Even certain orders e.g. placing pending orders on a 'stop loss' basis, will not necessarily limit or restrict your level of loss or exposure and may even be impossible to execute in volatile market conditions. All investors need to be fully aware of all risks associated with their own trading activity, having careful consideration to their own risk appetite, investment objectives and level of experience.

Citypoint Trading does not provide advice nor manage with any discretion. The products and services supported by Ciytpoint Trading may also be of a higher risk nature, and any investors who are unsure of their investment and trading decisions and activity should contact their own independent financial adviser.

Citypoint Trading Ltd is a company registered in England and Wales (No. 6707165), and with the Financial Services Authority (Firm No. 489781) as the appointed representative (acting as tied agent) of Pulp International Business Ltd which is authorised by the Cyprus Securities & Exchange Commission and subject to limited regulation by the Financial Services Authority. Details about the extent of our regulation by the Financial Services Authority are available from us on request.

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