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How can I open a demo account?
Follow the below link and submit the required information. You will then be able to download our award winning trading platform. If you incur any problems during the download or once you start trading; be sure to contact us.
www.citypointtrading.com/open-demo-account.aspx
Do you offer support in Arabic?
Yes, we offer full trade support in Arabic. If you would like to email, chat, or speak with a representative in Arabic you can do so via the below link now.
www.citypointtrading.com/contact-us.aspx
How to open a real account?
Follow the below link and complete our online account application form. If at any point you require support please do not hesitate to contact us.
www.citypointtrading.com/retail-bonus-offer
How can I deposit money in my account?
You may fund your online trading account via wire transfer or alternatively through our secure online payment scheme. To find out more follow the below link.
www.citypointtrading.com/secure-online-payment.aspx
How can I withdraw money from my account?
Download our fund withdrawal form from the below link. You may then complete and either fax or email this to us. We endeavor to process all withdrawal requests within one business day.
www.citypointtrading.com/fund-withdrawal-request.aspx
How can I follow the latest breaking news?
We release an array of economic data and market news through facebook, twitter and a number of other online communities; in additional to our real time economic calendar which can be found in this website. You can also sign up for our free breaking news SMS direct to your mobile. To find out more follow the below link.
www.citypointtrading.com/follow-city-point-trading-online.aspx
How can I download the trading platform?
Follow the below link and submit the required information. You will then be able to download our award winning trading platform. If you incur any problems during the download or once you start trading; be sure to contact us.
www.citypointtrading.com/open-demo-account.aspx
Can I chat in Arabic with someone?
Yes, you can chat online in Arabic, Monday – Friday between 9:00am and 5:00pm (UK time), simply select the Arabic option within our live chat and our staff will be more than happy to answer your queries.
www.citypointtrading.com/contact-us.aspx
What do you mean by “Margin Requirement”?
Margin requirement is the amount a trader must have deposited to be able to take his position. Although the margin deposited is only a fraction of the cost, you will still be exposed to the same profit and loss. For more in depth examples please follow the below link.
www.citypointtrading.com/learn-about-trading-forex
What do you mean by “Market Gap”?
If a market opens at a different price than it closed previously, the market has experienced an opening gap. Opening gaps can be caused by news releases or other events that happen while the market is closed. Market gaps can also be seen sometimes within trading hours; however this is unusual.
www.citypointtrading.com/learn-about-trading-forex
What time do you close trading on a Friday?
On a Friday evening we stop quoting prices on spot Forex at 9:00pm (UK time). However futures based products close at different times. You can find closing times for products within their relevant product pages. As an example follow the below link to view product specifications for crude oil.
www.citypointtrading.com/energies.aspx
Can I trade 24 hours a day?
Yes, Citypoint Trading quotes prices 24 hours a day from Sunday night until markets close on Friday.
What is your margin on spot FX?
Margin per 1 standard lot (100,000) is $1,000.

Click here to view product specifications
How can I calculate my P&L?
To view trades examples please follow the below link.
www.citypointtrading.com/learn-about-trading-forex
Can I calculate my liquidation level?
To view liquidation examples please follow the below link.
www.citypointtrading.com/learn-about-trading-forex

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The nature of investments and trading that underlying customers can undertake through Citypoint Trading as agent may present a material and higher level of risk for financial return and loss. All underlying customers and investors should ensure any queries or concerns as to suitability with their personal investment circumstances and needs are always fully consulted in the first instance with their own independent financial adviser. In particular, trading in products on margin carries a high level of risk and is not suitable for all investors. All trading positions will carry some level of risk, but the requirements and high degree of leverage involved can result in some or all of your initial investment or total trading liability under contract being lost. Even certain orders e.g. placing pending orders on a 'stop loss' basis, will not necessarily limit or restrict your level of loss or exposure and may even be impossible to execute in volatile market conditions. All investors need to be fully aware of all risks associated with their own trading activity, having careful consideration to their own risk appetite, investment objectives and level of experience.

Citypoint Trading does not provide advice nor manage with any discretion. The products and services supported by Ciytpoint Trading may also be of a higher risk nature, and any investors who are unsure of their investment and trading decisions and activity should contact their own independent financial adviser.

Citypoint Trading Ltd is a company registered in England and Wales (No. 6707165), and with the Financial Services Authority (Firm No. 489781) as the appointed representative (acting as tied agent) of Pulp International Business Ltd which is authorised by the Cyprus Securities & Exchange Commission and subject to limited regulation by the Financial Services Authority. Details about the extent of our regulation by the Financial Services Authority are available from us on request.

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